Overview
This Privacy Policy explains how Avani's Freight Services may collect, use, and protect customer information when you visit our website, create an account, contact us, pay for services, or arrange shipping and delivery.
Information We May Collect
- Account and contact details such as your name, phone number, email address, and shipping profile information.
- Shipment details such as package descriptions, invoices, tracking updates, delivery addresses, delivery preferences, and communication history.
- Payment-related records such as proof of bank transfer, cash payment confirmation, card-payment status, order assistance details, and receipts. Do not send full card numbers or sensitive banking passwords by WhatsApp or email.
- Website usage information that helps us keep the site reliable, understand customer needs, and improve service.
How We Use Information
- To create and support your Avani's Freight Services account and dashboard instructions.
- To receive, process, track, quote, ship, and deliver packages from the U.S. to Jamaica.
- To respond through phone, WhatsApp, email, or other customer support channels.
- To confirm payments, proof of payment, package ownership, invoices, addresses, and delivery instructions.
- To comply with restricted-item, permit-required item, customs, safety, and operational requirements.
Sharing Information
We may share information only as needed with shipping, warehouse, customs, payment, delivery, technology, or customer-support providers involved in completing your shipment or supporting your account. We do not sell customer information.
Payments and Proof of Payment
Customers may pay by cash, bank transfer, debit card, or credit card where accepted. Proof of payment may be requested before or upon delivery and may be submitted through WhatsApp or email. Card details should be entered only through an authorized payment channel and should not be sent through WhatsApp or email.
Delivery Information
Avani's Freight Services is a delivery-only courier service and does not offer customer pickup. Delivery is available throughout Jamaica, including Montego Bay, and Knutsford Express may be used where direct delivery is unavailable. Customers should submit delivery requests before 11:00 a.m. for the best chance of same-day service. Standard delivery hours are Monday-Saturday from 12 PM to 5 PM.
Customer Choices
You may contact us to ask about your information, correct account or shipment details, update communication preferences, or request help with your account. Some records may need to be retained for business, delivery, payment, compliance, or dispute-resolution purposes.
Security
We use reasonable operational safeguards to protect customer information. No website, email, WhatsApp message, or online system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information.
Review Note
This starter Privacy Policy is provided for customer clarity and should be reviewed by a qualified legal professional before Avani's Freight Services relies on it as formal legal documentation.